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What Are Customers Thinking?

Wednesday, November 02, 2011
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johncanfield

Wouldn’t it be great to know what your customers are thinking when they consider, use and evaluate your products and services? This month I review two helpful brainstorming formats that help teams consider, organize and act on information about customers: The Kano Model and Moments of Truth.




Collaboration – Harvard Business Review reviewed

Tuesday, September 06, 2011
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johncanfield

My last article, “Collaboration — Raise the bar” (July 11, 2011) suggested that collaboration is currently all the buzz. Right along with creativity and innovation, everybody’s talking and writing about it. Well, not to be outdone, the Harvard Business Review dedicated their July/August edition to just this with the title “Collaborate — Build a culture of trust and innovation.”




John Canfield's Good Thinking: Collaboration – Raise the Bar

Monday, July 11, 2011
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johncanfield Collaboration is currently all the buzz. Right along with creativity and innovation, everybody’s talking and writing about it. While it may be a great idea, the challenge and the enormous business opportunity is to learn to actually do it. And do it in a way that it actually a makes a very positive difference to you and your business.




John Canfield's Good Thinking - Improve your organization’s health

Monday, March 21, 2011
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johncanfield When I was a kid, not that long ago, people smoked like crazy. There was little talk about possible negative effects of going through a pack or two a day. Then people started confronting the data (friends and relatives passing away due to lung cancer), edging past denial, and accepting that all this chemical residue in your lungs was harmful.




Good Thinking - Tip for the new year: Climb the learning tree

Monday, January 24, 2011
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johncanfield

Regular readers will now know this article’s mantra: Good thinking drives good performance.




News from the front: A visit to a whine bar

Tuesday, October 26, 2010
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johncanfieldSome months ago I was benchmarking a glass of red wine with a chicken sandwich while reading a newspaper at the wine/sandwich bistro at the Detroit airport. The spot as snug as it is has its tables for two or four quite close together, so it’s all too easy to hear what’s going on at the other tables. To my left was a pair talking plenty loud for me to hear, and even hard to not hear, talking at length about a particular meeting sequence that had occurred over the past few months and by all accounts had not and was not going well. “Such a waste of time,” “Hardly anyone’s prepared,” “Does Bob have any idea what we’re thinking?” and you can imagine the rest.




Asking for help: Think or sink

Monday, August 30, 2010
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johncanfieldEarlier this spring I was fortunate to attend a networking event at Lakeshore Advantage in Zeeland, where I met Rob Stam, who at this meeting announced that he had just completed writing and publishing a book, Almost Our Time — Generation X Takes on America’s Challenges.




Consider discussing the discussability of the undiscussed

Tuesday, July 06, 2010
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johncanfield Some years ago Charlotte Roberts (coauthor of 5th Discipline Fieldbook and others) introduced me to a wonderfully mind contorting phrase: “Can we discuss the discussability of the undiscussed?”





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Columnist Bio

John Canfield
Consultant

Reach him at (616) 392-2634 or via email or visit his website www.johncanfield.com

John Canfield is an experienced business executive and coach who has been trained to facilitate a wide variety of planning, improvement, and innovation processes.  John has many years of experience working and consulting in a wide variety of organizations around the world. John has developed 20+ original seminars and presented more than 1000 seminars and facilitated meetings to 120+ clients in North America, the Caribbean, Europe, and Asia. John has earned a B.S. in Mechanical & Industrial Engineering from the University of Minnesota and a B.A. in Political Science and Psychology from Williams College.

To learn more about John please visit www.johncanfield.com
Article Series: www.mibiz.com/goodthinking.asp
Videos: www.youtube.com/canfieldgoodthinking
LinkedIn: www.linkedin.com/in/johncanfield



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