What Are Customers Thinking?
Wednesday, November 02, 2011
Wouldn’t it be great to know what your customers are thinking when they consider, use and evaluate your products and services? This month I review two helpful brainstorming formats that help teams consider, organize and act on information about customers: The Kano Model and Moments of Truth. Read more... Add new comment
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John Canfield
Consultant
Reach him at (616) 392-2634 or via email or visit his website www.johncanfield.com
John Canfield is an experienced business executive and coach who has been trained to facilitate a wide variety of planning, improvement, and innovation processes. John has many years of experience working and consulting in a wide variety of organizations around the world. John has developed 20+ original seminars and presented more than 1000 seminars and facilitated meetings to 120+ clients in North America, the Caribbean, Europe, and Asia. John has earned a B.S. in Mechanical & Industrial Engineering from the University of Minnesota and a B.A. in Political Science and Psychology from Williams College.
To learn more about John please visit www.johncanfield.com
Article Series: www.mibiz.com/goodthinking.asp
Videos: www.youtube.com/canfieldgoodthinking
LinkedIn: www.linkedin.com/in/johncanfield

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